Credit Card Fraud Transaction – Resolved !!

I have been itching to write this post since last week but was waiting for the final confirmation, which I received today. Remember my post on fraud transaction of around Rs 37000 on ICICI credit card. It’s RESOLVED, in my favour. Yeayieeee!!!

I found out that all the three transactions had taken place in Spain. I had never left the country when it happened.
ICICI has waived the amount and will return the extra interests and late fines too, which makes it a total of Rs 41K. I am extremely grateful to all the people who poured in suggestions and advices, especially to ProActive Indian who finally showed me the right path.
Tonnes of Thanks to Moneylife Foundation as well, as I took their assistance by writing to them and submitting my grievance on their helpline site. I thank senior management of ICICI bank for their support in resolving this issue.

To be frank I thought I was fighting a lost battle because although there were many such complaints on the web, I couldn’t find a single case which was resolved in favour of the customer. But, I wasn’t ready to be just another victim of online crimes.

I am feeling so relieved, and proud too. Somehow this incident has strengthened my believe that if you think you have been wronged, keep fighting for your right. If I could get this resolved, while living abroad, without a single phone call, you could too. πŸ™‚

10 thoughts on “Credit Card Fraud Transaction – Resolved !!

  1. I am very glad you resolved. I wrote that I will get some contacts for you at Visa Headquarters. I did not forget that. Only thing is I am now in Chennai and due to time difference I was unable to pick up the phone and call someone. I wrote a few emails and no help. Anyhow, I am very happy your problem has been resolved.

  2. So nice to know this..What steps did you exactly follow? I will be helpful in the future in case anything happens…I have a salary account with ICICI…So I'm paranoid!

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